Returns & Exchange Policy

Last updated: March 2026

1. Order Cancellation

• Orders can be cancelled only before shipment.
• Once shipped, cancellations are not allowed.

2. Refund Policy

Refunds may be considered in the following cases:

• Lost in transit
• Wrong product delivered
• Damaged or expired product received

Approved refunds will be processed and credited within 7–14 business days to the original payment method.

• For UPI/bank transfer orders, refunds will be credited to the source account.
• For COD orders, refunds will be processed via bank transfer. Please provide your bank details when initiating the return.

Note: Original shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product sent by us.

3. Return Policy

• Returns are accepted only for defective, damaged, or incorrect products.
• Return requests must be raised within 24 hours of delivery.
• Approved returns will be processed for replacement within 2–3 business days.
• Replacements are expected to be delivered within 4–7 business days.

4. Eligibility for Returns

To be eligible for a return, the product must be:

• Unused, unworn, and unwashed
• In its original packaging with all tags and labels intact
• Free from any stains, perfume, deodorant marks, or alterations
• Accompanied by the original invoice or order reference

5. Non-Returnable Items

The following items are NOT eligible for return or exchange:

• Products marked as "Non-Returnable" or "Final Sale" at the time of purchase
• Innerwear, lingerie, and swimwear (for hygiene reasons)
• Products that have been altered, tailored, or customized after delivery
• Products with removed tags, missing packaging, or signs of use
• Gift cards and vouchers

6. Exchange Policy

Size exchanges are available subject to stock availability. To request an exchange:

1. Contact us within 24 hours of delivery with your order details.
2. We will arrange a reverse pickup for the original product.
3. Once received and inspected, we will dispatch the replacement at no additional shipping cost.

If the requested size or variant is out of stock, we will offer a refund or store credit.

7. How to Initiate a Return

1. Contact us via WhatsApp (+91-99037 40814) or email (support@rhonnet.in).
2. Provide your order number, product details, and reason for return.
3. Our team will review your request and arrange a reverse pickup within 2-3 business days.
4. Pack the product securely in its original packaging.
5. Hand over the package to the pickup agent.

8. Contact

For any return or exchange queries:

R.H. ON-NET ENTERPRISE
Phone: +91-99037 40814
Email: support@rhonnet.in
Address: 108, Lenin Sarani, 2nd Floor, Cabin-W3, Kolkata — 700013, West Bengal, India