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RH ON NETKolkata's Curated Fashion

Shipping & Delivery Policy

Last updated: 1st January 2025

1. Processing Time

All orders are processed within 1–2 business days. During peak periods such as festival season, processing may take longer, but we will make every effort to ship your order as quickly as possible.

2. Delivery Time

Delivery times may vary depending on your location. Typically, orders are shipped and delivered within 3–7 business days. Please note that delays may occur due to high demand during the festive season or unforeseen circumstances like weather conditions.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment in real time.

3. Shipping Charges

  • Orders above ₹2,000: Free shipping across India.
  • Orders below ₹2,000: Shipping charges will be calculated based on destination PIN code and order weight. Exact charges will be communicated before order confirmation.

4. Order Tracking

Once your order is dispatched, we will share the tracking number and courier partner details via WhatsApp or email. You can track your shipment in real-time using the courier partner's tracking page.

5. Packaging

All products are carefully packed to ensure they reach you in perfect condition. Sarees and garments are packed in breathable cloth covers where applicable. Accessories are packed in protective pouches or boxes.

6. Damage or Loss in Transit

If your package arrives damaged or if you suspect tampering, please:

  1. Do not accept the delivery if exterior packaging is visibly damaged.
  2. Report the issue within 24 hours of delivery by contacting us at +91-99037 40814 (WhatsApp) or support@rhonnet.in.
  3. Share photographs of the damaged packaging and product.

We will investigate the issue with our logistics partner and arrange for a replacement or refund as applicable.

7. Undelivered / Returned Shipments

If a shipment is returned to us due to incorrect address, recipient unavailability after multiple delivery attempts, or refusal at delivery, we will contact you to arrange re-dispatch. Additional shipping charges may apply for re-dispatch.

8. Contact

For any shipping-related queries, please contact:

R.H. ON-NET ENTERPRISE
Phone: +91-99037 40814
Email: support@rhonnet.in
Address: 108, Lenin Sarani, 2nd Floor, Cabin-W3, Kolkata — 700013, West Bengal, India